by Phil Harvey | Jan 17, 2019 | Franchise Ownership
Deciding Whether To Go It Alone (Independent) or Join a Team (Franchise). So you’ve decided to start or acquire a business. Congratulations on taking the entrepreneurial leap of faith. The journey will change you for the better, regardless of outcome. Along the...
by Phil Harvey | Jan 15, 2019 | Franchise Ownership
You can have ample funds, a quality product/service, great people, excellent location and so on. But the absence of a fully engaged owner leaves a business vulnerable in many ways. Having an effectively engaged owner, or a talented leader empowered to fully act on...
by Phil Harvey | Jan 4, 2019 | Franchise Ownership
“Customer Experience” (a.k.a. CX) is an evolving discipline that’s being embraced by nearly every industry, from the board room to the front-line. Large organizations have dedicated CX leadership roles and are prominently highlighting CX initiatives in their business...
