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To Go “Independent” or “Franchise”

To Go “Independent” or “Franchise”

by Phil Harvey | Jan 17, 2019 | Franchise Ownership

Deciding Whether To Go It Alone (Independent) or Join a Team (Franchise). So you’ve decided to start or acquire a business. Congratulations on taking the entrepreneurial leap of faith. The journey will change you for the better, regardless of outcome. Along the...
Key Ingredient in Small Business Success: Effectively Engaged Owners

Key Ingredient in Small Business Success: Effectively Engaged Owners

by Phil Harvey | Jan 15, 2019 | Franchise Ownership

You can have ample funds, a quality product/service, great people, excellent location and so on. But the absence of a fully engaged owner leaves a business vulnerable in many ways. Having an effectively engaged owner, or a talented leader empowered to fully act on...
Want to Keep and Grow Your Small Business?  Embrace “CX”

Want to Keep and Grow Your Small Business? Embrace “CX”

by Phil Harvey | Jan 4, 2019 | Franchise Ownership

“Customer Experience” (a.k.a. CX) is an evolving discipline that’s being embraced by nearly every industry, from the board room to the front-line.  Large organizations have dedicated CX leadership roles and are prominently highlighting CX initiatives in their business...

Phil Harvey

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